SmallBizGenius Analysis
I Blason, a provider of phone and tablet cases, faces mixed customer feedback. While some customers praise the product quality and customer service, many others report issues with product durability, poor customer service responsiveness, and shipping problems.
Category Breakdown
Scores based on analysis of 48 recent reviews
Product Quality
5.5/10Many reviewers report issues with the durability and functionality of I Blason cases. Common complaints include cases breaking easily, screen protectors losing adhesion, and the built-in screen protectors scratching easily. For example, one reviewer stated, "Bought the i-Blason Armorbox for protection—what a joke. My phone fell from 50cm, barely a slip, and it was wrecked."
25 reviews mention thisCustomer Service
3.0/10A significant number of reviewers express dissatisfaction with I Blason's customer service. Common issues include slow response times, lack of responses to emails, and difficulty obtaining refunds or replacements. One reviewer stated, "They are not responding to Emails ! Terrible customer service - AVOID !"
20 reviews mention thisShipping and Delivery
4.0/10Several reviewers report problems with shipping and delivery, including long delays and incorrect tracking numbers. Some customers claim to have never received their orders. One reviewer stated, "Order a case in July. Never received and all emails ignored. Avoid completely"
8 reviews mention thisPositive Experiences
8.5/10Some customers report positive experiences with I Blason products and customer service. These reviewers praise the quality and protective capabilities of the cases, as well as the helpfulness of customer service representatives. For instance, one reviewer said, "Absolutely fabulous customer service, in person, from Ben in their Wycombe office. Wonderful product (Supcase Beetle for iPad mini). Our third purchase."
10 reviews mention thisPros & Cons
What Customers Love
"I love the rugged Armorbox design, very solid and protective."
"Absolutely fabulous customer service, in person, from Ben in their Wycombe office."
"Saved my phone from a car: I have had the - Galaxy S24 Ultra Armorbox Protective Phone Case - Metallic Red for a year... I removed the now broken case, to find my phone in mint condition."
"The best phone case I have ever had, I have flip 5, worth every penny, it will last, my phone is completely protected"
"I bought the Metalic Blue case for Samsung Galaxy S25 ultra and it's a great deal."
Common Complaints
"I have a Galaxy S23 Ultra that I purchased a case for. It has been less then 2 months and the plastic clip that holds the phones in the carry holster broke."
"They are not responding to Emails ! Terrible customer service - AVOID !"
"Please don’t make the same mistake I did. Four weeks since ordering, no phone case and they are not responding to emails. Royal mail tracking number they give is incorrect."
"Bought one of their armor cases for my S24 ultra, took my phone out of the case to clean it and the phone, noticed its left marks around the edge of the phone"
"products not as advertised and customer service is awful... the built in screen protector is rubbish, I barely use my phone but already have lots of very noticeable scratches on the screen protector."
Common Questions About I Blason
Answers derived from customer review patterns
Is I Blason legit and trustworthy?
Based on the analyzed reviews, whether I Blason is legit is a point of contention. While some customers have received their orders and are satisfied with the products, a significant number report issues such as never receiving their orders, receiving damaged items, or being charged without receiving the product. These negative experiences raise concerns about the company's reliability and trustworthiness. Potential customers should exercise caution and consider these mixed reports before making a purchase.
Based on 15 reviewsDoes I Blason have good customer service?
The reviews suggest that I Blason's customer service is inconsistent. While some customers praise the helpfulness and responsiveness of the customer service team, a large number of reviewers report difficulties reaching customer service, receiving slow or no responses, and being unable to resolve issues with their orders. This inconsistency makes it difficult to rely on I Blason for reliable customer support. Customers should be prepared for potential challenges when seeking assistance.
Based on 20 reviewsIs I Blason worth it for small business?
For small businesses, the inconsistent product quality and customer service of I Blason present a risk. While the rugged case designs may appeal to businesses needing durable protection for their devices, the high number of complaints about cases breaking easily and damaging phones is concerning. The unreliable customer service could also lead to frustration and wasted time for small business owners. Businesses should carefully weigh these factors before choosing I Blason for their device protection needs.
Based on 12 reviewsWhat is I Blason's return policy like?
The reviews do not provide specific details about I Blason's official return policy. However, several reviewers mention difficulties obtaining refunds or replacements for defective or undelivered items. Some customers report being required to pay for return shipping, even for damaged items. This lack of clarity and the reported challenges in processing returns suggest that customers may face difficulties when attempting to return I Blason products.
Based on 5 reviewsAre I Blason's protective cases actually protective?
The effectiveness of I Blason's protective cases is debated among reviewers. While some customers claim that the cases have saved their phones from significant damage, others report that their phones were damaged despite using the cases. Some reviewers also mention that the cases themselves break easily, suggesting that the level of protection may not be as high as advertised. Potential customers should consider these mixed reports when evaluating the protective capabilities of I Blason cases.
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